How Do I Hire a Pro?
To hire a Pro on the Rubynav app:
● Log into your Rubynav account.
● Choose your rubynav category on the Pros Section or by
using the search bar at the top.
● Fill out the requested info, including the address,
rubynav size, and additional details.
● Click "See Pros and Prices" to view available Pros in your
area.
● After selecting a Pros, add a promo code if applicable and
then click "Confirm
What's the One-Hour Minimum?
All rubynavs have a One-Hour minimum, which means Pros or
rubers aren't able to invoice for less than 1 hour. After
the first hour, Ruber Pros are able to invoice in 15-minute
increments.
Remember—we're a cashless platform, so you should pay your
Ruber securely through the website or app.
Can I Edit My RubyPros Once It's Booked?
Pros details can't be edited once a rubynav is booked, so
discuss any changes or clarification with your RuberPro
directly. Your Pro can reschedule the date and time of your
rubynav if needed.
If the scope of your rubynav changed, be sure your Ruber
knows as soon as possible.
Who makes the deliveries?
Our trusty Rubers deliver all Rubynav. All Rubers are
screened and go through a background check process before
they begin to run Rubynav.
My Ruber Is Late, What Should I Do?
We're sorry your RuberPro hasn't arrived.
If your Ruberpro hasn't been canceled yet, please try
contacting your ruberpros. If they don't reply, make a note
of that in your chat thread and contact support.
We will rebook your pros and find a new Ruber.
How Do I Reimburse My Ruber Pro For Expenses?
Ruber Pros can add approved expenses to the reimbursements
section of your invoice. Keep in mind:
● Pros are independent contractors, so each will have their
own personal limits on how much they can spend.
● Reimburse your Pro through the invoice and not in cash, as
Rubynav won't be responsible for disputes arising from
off-platform payments.
● RuberPros should include the receipt in the chat thread as
proof of the expense.
● If a Pro is asked to purchase items of high value, they
may contact Customer Support to verify the purchase.
● If a Pro can't be completed due to the value, you can
prepay for the items and have a Ruber deliver them.
Do Rubers See My Phone Number, Email, or Address?
Rubers never receive your phone number or email address. All
communication goes through the Rubynav platform. There's no
need to exchange personal contact info because the in-app
call and chat features allow Rubers to contact you directly
from the app. To keep your information secure, we recommend
you don't exchange personal contact details with your Ruber.
The full address of your Rubynav is also hidden from the
Ruber until they accept your Rubynav invite.
How Do I Leave a Review?
After a Rubynav pro has been invoiced by the ruber, you can
leave a rating and review of your rubynav in the Rubynav app
or your online dashboard.
When leaving a review, you can rate your experience with
your ruber on a scale of 1 to 5 stars. 1-2 stars will
display as a “negative” rating, and 3-5 stars as a
“positive” rating. At the bottom of the screen, you can also
leave a public written review for your Ruber
Review Guidelines
● Be honest, factual and focus on the performance of the
rubynav as opposed to commenting on the character of another
User.
● Do not post inappropriate content (including but not
limited to profanity, personal insults, slurs, threats,
harassment, lewdness, hate speech or bigotry), or post
anything else that is in violation of our Terms of Service.
● Do not forfeit a payment / accept a reduced payment in
exchange for a positive review
● Only post about the performance of the Rubynav itself, and
not your happiness or lack thereof with the platform (any
comments about the platform itself should be sent to
rubynav's Customer Support Team).
● Post in a timely manner (within 30 days of completion) and
only things that are relevant to how the Rubynav was
performed.
● Only post one review per Rubynav
● Please don’t violate other User’s privacy by posting
personal information about a User.
To encourage candid feedback and avoid conflict, we ask
Users to not contact each other about a negative review. If
a ruber contacts you after you leave a review, please notify
our Customer Support Team.
How Far in Advance Can I Book My Pros?
You can book a Pros up to 15 days in advance using mobile
app.
How Much Does it Cost to Hire a Pros?
Pros are independent contractors who set their own hourly
rates. These rates vary by Pros, so we aren't able to
provide an estimate. However—you're able to see Pros' hourly
rates when booking your rubynav.
Why Shouldn't I Exchange Contact Information With My
Ruber?
We don't share info like your phone number or email address.
To protect your privacy, please do not exchange contact info
with your Ruber and keep all communication on the Rubynav
platform.
Can I Contact a Ruber Before Booking a Rubynav?
For privacy reasons, you won't be able to contact a Ruber
before booking a rubynav. However, you can talk to your
ruber before any work is completed.
Before choosing a Ruber, it can help to:
● Check ruberpros' profiles.
● Read reviews left by Clients.
● Look over their hourly rates.
Once you've hired a ruberpros, you'll be able to send a
message or call them through the Rubynav app. If you decide
the ruber isn't the best fit for your rubynav, you can
always cancel the rubynav.
My Invoice Is Incorrect, What Should I Do?
If there's an issue with your invoice (like with the hours
or reimbursements) and it hasn't been 24 hours, contact your
RuberPro through the chat thread to try and resolve the
issue.
If you can't come to an agreement or it's been more than 24
hours, contact us and provide the:
● Ruber Pro name
● Rubynav Pro details
● What's incorrect on the invoice
Can I Contact a Ruber Before Booking a Rubynav?
Rubynav applies a Trust & Support fee to all hourly
invoices. This fee helps to support:
● The Rubynav Pledge.
● Operational and safety measures to protect users.
● Investment in our Customer Support Team.
● Tools, team training, and channels to support you in
getting your rubynav completed.
Expenses and reimbursements are not subject to this fee.
You'll see this fee as a separate item on your receipt once
the rubynav is complete.
Don't worry—the Trust & Support fee doesn't affect what a
Ruber is paid.
Professionalism on the Platform
Rubynav strives to deliver safe and reliable experiences for
all users, and we ask everyone to act with professionalism
in all platform-related interactions. To promote
professionalism, we ask that you use your real name and an
updated photo on your profile.
If a negative experience arises while you’re using the
platform, please remain professional as you communicate
and/or excuse yourself from the situation. If at any point
you feel unsafe, you can contact the local authorities if
you deem appropriate. If you have any relevant
documentation, please retain it, as it might be useful
information. We recommend contacting Customer Support
immediately after.
How Do I Tip My Ruber?
Tipping is available for only 24 hours after you receive
your invoice. There's no need for cash to change hands, as
we're a cashless platform. You can tip up to 30% of your
rubynav's subtotal on the website or Rubynav app. If you
don't see the option to tip your Ruber, contact Customer
Support.
When you reach out, please include the:
● Ruber name
● Rubynav name
● Exact amount you'd like to tip
Remember—tipping is optional. Rubers receive 100% of their
tips in addition to their hourly rate.
Does Rubynav sell my info?
Rubynav doesn’t sell your personal information to
non-rubynav users. To help you get your project done, we
send your project to additional Rubynav-Ruber pros that we
think could be a great fit, in case your first choice
doesn’t work out.